Thank you for choosing Daystar Trophies. We are dedicated to delivering your custom awards, plaques, and trophies securely and on time for your special events. Please review our shipping practices below.
Because almost all of our products are personalized and custom-made, your total delivery time is calculated as:
[Production / Proof Approval Time] + [Carrier Transit Time] = Total Delivery Time
Standard Production Time: Most custom orders take 3 to 5 business days to design, engrave, and assemble after your order is confirmed and any required design proofs are approved.
Production does not run on weekends or major holidays.
Once your custom order has passed our quality check and is securely packaged, we hand it off to our trusted shipping carriers (typically UPS, FedEx, or USPS).
We offer the following shipping options at checkout:
| Shipping Method | Estimated Transit Time | Best For |
| Standard Ground Shipping | 2–5 Business Days | Cost-effective, non-urgent orders |
| Expedited Shipping | 2 Business Days | Tight deadlines and upcoming events |
| Next-Day Air Shipping | 1 Business Day | Urgent, last-minute rush orders |
⚠️ Note: Transit times are estimates provided by the carriers. Daystar Trophies is not responsible for weather-related delays or carrier disruptions once the package has left our shop.
The moment your order is shipped, an automated shipping confirmation email will be sent to the email address you provided. This email will include a tracking number and a link so you can follow your package’s journey in real time.
If you are local, you can bypass shipping entirely! Select “In-Store / Local Pickup” at checkout.
We will email or call you the second your custom awards are completely finished and packaged.
There is no fee for local pickup.
P.O. Boxes: Because trophy boxes and plaque cases can be quite large and heavy, our expedited and express carriers cannot deliver to P.O. Boxes. Please provide a physical street address at checkout.
Incorrect Addresses: Please double-check your shipping address. We are not responsible for delivery delays or lost packages due to incorrect or incomplete addresses provided by the customer.
Custom awards are fragile, and we take great care to wrap them tightly in high-quality bubble wrap and secure boxing. However, accidents can happen during transit.
If your order arrives damaged, please contact us within 48 hours of delivery.
Please save all packaging materials and take clear photos of both the damaged product and the outer shipping box so we can immediately file a claim and fast-track a replacement for you.
If you have a strict, fast-approaching deadline for an award ceremony or event, please reach out to us directly before placing your order so we can guarantee your timeline:
Email: [Insert Business Email]
Phone: [Insert Business Phone Number]